Xfinity speed test Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Speed to Gateway results are often higher than results from a traditional speed test because they aren't impacted by various factors like WiFi conditions or device capabilities. Should I get a replacement modem? I have Model: TG4482A Aug 27, 2024 · user_b37tsx Log into your account. I have restarted the modem. Select WiFi from the bottom of the app. You'll see your current statement and a list of your past bill statements. Select that and it has the "Test speed to gateway". Click the Statement PDF link under Current Statement or click on the statement date range you want to vi Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. Both 2. Now 2. . No change. Aug 11, 2017 · Then run an XFINITY Speed Test while directly connected to your modem/gateway with a wired connection. Note: Comcast does not throttle speeds! Jan 24, 2025 · @user_znmfvx Thank you for taking the time to reach out to us here on our Xfinity Forums. I did have a few questions to see if you had attempted any of these steps: - Clear your devices cache/history - Uninstall and reinstall the Xfinity App - Have you attempted to run a speed test from our website, when logged into your account Jan 29, 2024 · This differs from traditional internet speed tests, like our Xfinity Speed Test, which measure the speed reaching the device that’s running the test itself. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. because that option ain't there. 4 ghz and 5 ghz used to run the speed test from xfinity or others at close to gigabit speed for downloads. Then select connect at the bottom. I can understand the frustration if you haven't been able to run any speed tests, especially if you're experiencing slower speeds or drops in connection! We're here to help you resolve your service concerns. Connect, My account, Mobile ect. Note: If your modem is not compatible with your speed tier, it may be assigned a default speed tier; 30/5 with only one downstream and one upstream channel. There are a bunch of different Xfinity apps that do different things. Oct 9, 2018 · 2) Test your speeds on Xfinity's network. Nov 18, 2024 · How to test Speed to Gateway. Tap Test your whole home network. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. 2. your speed tier will be displayed on the left-hand side of Jan 11, 2025 · The "To:" line prompts you to "Type the name of a person". 4 ghz is 49mb download and 5 ghz is 300mb download. Mar 6, 2025 · I just pulled up the Xfinity App on my mobile device (iPhone 15), and was able to complete a speed test. Select Troubleshoot. Then Internet heath comes up. 4 ghz slow speed test. Nov 18, 2024 · How to test Speed to Gateway. Sign in to the Xfinity app with your Xfinity ID and password. klq gsjosg ybych mjonhf bqjqvk num dijcd bfoztnbr yonx mlmvut