Veeam support email. Ressourcen und Support.

Veeam support email For information on Veeam Technical Support Tiers, SLAs and coverage, see the Veeam Customer Support Policy. After you deactivate the account, it will still exist in the Veeam database, but you will not be able to log in to the My Account Portal. com / outlook. Consider the following requirements and limitations: Guía de Veeam para los clientes afectados por la actualización de contenido de CrowdStrike. How to configure Email Notifications when using Gmail or Google Apps Mail in Veeam ONE KB ID: 2785: Product: Veeam ONE | 7. Experienced Veeam technical support; Prior to Veeam Backup & Replication v10, all license files were bound by version release. Product News. Tomislav. Restore Activity Report - This new report type provides an overview of all restore activities over a selected period, allowing users to easily track restore Hi guys, I've just spent one hour with Veeam Support to get working a WebEx support session at the end the support guys was unable to take control of my Veeam Server and screen frequently freezed. Auf Best-Effort-Basis bieten wir Ihnen je nach Verfügbarkeit der Mitarbeiter E-Mail-Support an. We've sent a verification code to Version. A Veeam dará suporte oficialmente a recursos e funcionalidades marcados como "experimentais", com as seguintes limitações: Os SLAs de suporte descritos acima nesta Política não são garantidos. Téléchargez les versions d’évaluation pour tester pendant 30 jours n’importe quel produit Veeam, comme les composants individuels, les offres pour les petites entreprises et les fournisseurs de services, et les produits Community Edition GRATUITS. There will be a . 2 provided compatibility-level support with known issues. If that doesn't work, please create a support case and let me know the case ID. Multiple network adapter support: AHV appliances and workers can utilize multiple network interfaces to enhance data processing efficiency. 334) brought full support for vSphere 8. Re: No Per Gmail documentation, Port 587 should be used for SMTP using TLS. When collecting logs for a Veeam Support case, please use the Export Logs option within the Veeam ONE Settings This occurs because starting in Veeam Backup for Microsoft 365 version 8, the Update license automatically feature is permanently enabled when using Community Edition or an NFR license. 205. Note that you will need to produce a . Veeam offers a simple yet powerful data management platform that goes beyond backup, providing businesses with reliable data protection, seamless recovery, and streamlined data management. This may lead to an attacker gaining access to the backup infrastructure hosts. Government, China, and Germany regions. 0 and am very happy with it. office365. 3 is fine, macOS 10. If you don't have a preferred reseller, a Veeam renewals representative can assist you. The one time I felt support was taking too long I contacted other Veeam Backup & Replication™ is very powerful and flexible. ; Public Folder mailboxes are not supported. Release Information for Veeam Backup & Replication 12 Cumulative Patches Enterprise Manager multiple daily email notification improvements: added missing information, fixed incorrect job status and duration issues. com and within a few hours, I We would like to show you a description here but the site won’t allow us. 0 U2 With Veeam for O365 for some reason the email notifications are sent using UTF-16 encoding rather than UTF-8. In order to do so submit a request through "my. This can be deployed within any AVS or on-premises datacenter environment, if network connectivity exists between it and the AVS vCenter as well as other Veeam servers if needed, or other virtual machines for guest Veeam stellt keinen telefonischen Support für Community-Produkte, kostenlose Produkte und NFR-Lizenzen bereit. According to them, it should be possible to merge support accounts. Blog. Veeam does offer flexible packaging options for SMBs with FREE backup for up to 10 instances. Access to hot fixes, patches and updates requires an Hi David, This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. Gmail server settings. Support. You can search for the information about the necessary subject in the current Veeam Agent for IBM AIX User Guide. ; Ensure that there are no active Backup or Restore sessions running. Related documents. Veeam Service Provider Console provides support with remote monitoring and management of Veeam-powered workloads. 3 posts • Page 1 of 1. 2 BACK TO KB LIST. As an alternative to Public Folders, Microsoft recommends using Microsoft 365 Groups. Veeam Support strongly recommends that if you suspect a job or task is stuck, instead of terminating it, you should collect process dumps and logs and create a Support Case. Get in touch with our cyber-security team for any cyber-security questions or concerns here. Note: In versions of Veeam Backup & Replication prior to version 12, it was possible to click Finish before the log export process had been completed. L'email contiene un link a un sondaggio online con domande che riguardano aree come la gestione della richiesta di assistenza, la professionalità, la conoscenza dell'analista del supporto e la soddisfazione generale per la gestione della richiesta. PTide Product Manager Posts: 6570 Liked: 768 times Veeam support wrote: Thank you for contacting Veeam Technical support. As automatic updates are enabled for all backup appliances associated Hi Had a request to check for an email sent 'pre pandemic' today. The customer gets better service as a result, and is happier with both VMware's vSphere 8 Update 3 brings significant enhancements and new features, providing improved performance, flexibility, and security. The new account should be able to access the existing licenses and open support cases. Contactos. Wählen Sie den Falltyp: Technischer Produktsupport — für Break-Fix-Probleme oder technische Fragen zu Veeam-Produkten. Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V in a single System Center Operations A new feature on the ProPartner Portal allows all registered users of a ProPartner's organization to submit and manage Veeam support tickets on behalf of that ProPartner's customers. 134: Support for Metadata Service Version 2 for AWS machines added to Cloud Native protection groups. 11 posts • Page 1 of 1. Management Server (optional) vCenter Server 8. Your direct line to Veeam R&D. After the update to version 12 I am not receiving any email alerts after a job is completed. Our awards tell the story of our success. The vulnerability discussed in this article affects the Veeam Updater component within the backup appliances used by the listed applications. When a vulnerability is identified, our team promptly develops a patch to address and mitigate the risk. Not a support forum! R&D Forums. In the Mail server section, specify the following:; Select the Custom SMTP Server (Basic authentication) option from the drop-down list. Vertragsverlängerungen Veeam Community discussions and solutions for: Exchange Online Archiving of Veeam Backup for Microsoft 365. En vous inscrivant, Our O365 tenant is modern authentication only (with MFA), so I'm finding it difficult to setup email notifications in VBO. We have a five-day working week, an eight-hour working day with a one-hour lunch break. Registering Application in Google Cloud Console; Free ESXi is not supported. This additional email address does not have to be associated with the customer's company email domain and can be a third-party free email address. Click OK. 365 production support 最近，Veeam的售后申报流程已经做过比较大的调整，我总结如下，方便大家参考： 调整前：拨打4009909444/01056438383，通过提供 Veeam Agents. A: The work schedule at Veeam is flexible. Other locations are not supported (e. Wenn Sie keinen bevorzugten Händler haben, kann Ihnen ein Veeam-Ansprechpartner für Vertragsverlängerungen helfen. Not a support forum! I will contact Veeam support for additional help. com email to our relay server. Awards. 6 not so much. Veeam Security Bulletin (September 2024) KB ID: 4649: Product: Veeam Backup & Replication | 11 | 12 | 12. Access to hot fixes, to work with Veeam Support Engineers in resolving open issues. Tip: Right-click the start button, and from the context menu that appears, select Windows PowerShell (Admin) or Terminal (Admin). We offer two support response Veeam Community discussions and solutions for: Can't send email to support@veeam. If you have any problems with Veeam Backup & Replication deployment or operation, contact Veeam Technical Support. Enable Connect using SSL; Enable This SMTP server requires authentication and select the necessary credentials from the Log on as list. This ensures minimal disruption The VEB jobs were emailing an old email address that was modified in the global configuration of VBR. Resolved Veeam Community discussions and solutions for: Send Email with Veeam B&R Community Edition (Free) of Veeam Backup & Replication To manually update an existing Veeam Backup for Microsoft 365 version 8. To do this, please create a support case, and the technical support team will Specifying Email Notification Settings. Solo los administradores de casos, administradores de licencias y socios de soporte pueden enviar casos de soporte. You say here, that there is. Execute the following PowerShell script as Administrator on the Veeam Backup for Microsoft 365 server: Yes, Veeam has purpose-built tools to support service providers when delivering BaaS and DRaaS. They do not mitigate the announced vulnerabilities that exist in the build of Veeam Backup & Replication used by Veeam Recovery Orchestrator 7. Veeam sichert jedoch keine Reaktionszeiten für diesen Service zu und übernimmt auch keine Gewähr für Antworten. 1-800-691-1991 9am - Unfortunately, these emails are being sent on a daily basis at 09. These options include: Veeam Backup for Microsoft Entra ID is a dedicated solution designed to protect Microsoft Entra ID environments and ensure the security, resilience, and recovery of your identity management systems. [email protected] Cyber-Security Question or Concerns. life at Veeam. The email address field in the job options sets a target for email delivery using partly separated from the general options mechanism, so you should set an email address, otherwise, the delivery won't be possible, however if you specify an email address here, you'll be getting two sets of emails (one generated by the general mechanism and We look after a couple of Veeam clients. Previously, the Case Administrator Test Mails work fine (send and receive) Win10 21H1, Mail Provider Strato. Please fill out Antworten auf häufig gestellte Fragen finden Sie in der Knowledge Base des Veeam Supports. For that reason, we strongly encourage all customers to upgrade to Veeam Veeam Support Knowledge Base; Veeam Product Upgrade Guides BACK TO KB LIST. Release Information for Veeam Backup & Replication 12. ; RHEL/CentOS/Oracle Linux 8. It’ll be from the generic “support at veeam” email address, so make sure you haven’t got any spam filters/attachment filters/mailbox rules in place Veeam Support Knowledge Base; Release Information for Veeam Backup & Replication 12 Cumulative Patches BACK TO KB LIST. 1 1. Fiable. Veeam Backup & Replication leverages vSphere and vStorage APIs that are disabled by VMware in free ESXi. Once you contact Veeam support, please post the case number here. This new feature also includes automatic log collection during case creation. Learn more about how Veeam can help support your journey towards data freedom: Research MFA is not supported for non-interactive connections used by the following applications and backup infrastructure components: Veeam Backup for Microsoft 365 REST API; Veeam Backup for Microsoft 365 checks if the code is Veeam Support Knowledge Base; Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language KB ID: 4188: Product: Veeam Backup & Replication Published: 2021-07-14 Last Modified: 2021-07-14 Get weekly article updates Have an open support case for 8 days still trying to get it working. Veeam Agent for Linux 6. Configuring Global Email Notification Settings. Specify a target mailbox . I have three Linux machines that run the Veeam Linux agent, they dump into the repository within Veeam back up and replication upon their completion. As an independent workaround I would also try to use the another(3rd party) client on the same mail server to check if emails actually work on the network to find out if Veeam ONE works incorrectly. Veeam Community discussions and solutions for: Email notification - modern authentication of Veeam Backup for Microsoft 365 I also am not sure why there is a difference. Info. If you have any problems, please contact Contact information for Veeam US and European Headquarters, Sales & Technical Support All customers with paid maintenance contract or evaluation license in effect are entitled to contact support via web or phone within the hours specified below in the Business Hours section. Veeam. Quick links. Contact Veeam Sales. 2 (12. 0 U3 Laden Sie 30-Tage-Testversionen von Veeam-Produkten herunter, einschließlich spezielle Features für KMU und Serviceprovider sowie KOSTENLOSE Community Editions. Contactez-nous. 0 support for email notifications is now available for nonstandard Azure regions, including U. Our Universal License (VUL) also allows for hybrid-multi-cloud support across cloud, virtual and on-premises environments. Gmail and Microsoft 365 support email notifications P20211211. Kontakt zum Veeam-Vertrieb. VCSP partners can I have opened a case with Veeam support, but they just archived it and closed it off, so thought I'd try my luck here. Support Case erstellen. The default is 30 retries. Not a support forum! Skip to content. The value is in milliseconds (decimal) The default timeout is 900000ms (15 A Veeam representative will contact you shortly. Conecte-se conosco. For details, see Setting Customer Support. Achieve unmatched data portability with Veeam: seamless migration, robust security, and multi-cloud support. In this guide, I will demonstrate the process using Veeam Backup for Azure, but all the steps are the same for Veeam Backup for AWS and Veeam Backup for Google Cloud. Free forever. Get implementation support, ongoing security assessments, a world-class incident response retainer from Coveware by Veeam, and a $5M ransomware warranty – with the Veeam Cyber Secure Program. After you delete the account, it will be removed from the Veeam Plan your future with Veeam and renew now to save time and money. To do this, take the following steps: Confirm Public Folder is Located Under IPM_SUBTREE. Get help with your account, international payments, and partnerships. Veeam Support Knowledge Base; Release History for Veeam Service Provider Console 8. Vulnerability CVE-2023-27532 in a Veeam Backup & Replication component allows an unauthenticated user operating within the backup infrastructure network perimeter to obtain encrypted credentials stored in the configuration database. To submit a support If you have any problems with Veeam Backup & Replication deployment or operation, contact Veeam Technical Support. When I try to restore an email directly to the production mailbox using the Explorer for MS Exchange I am getting the following in my restore summary 0 items successfully created 0 items merged 0 items failed I have full access to the target mailbox. FAQ; Main. com, you will be asked to specify their name and company. 1781: AlmaLinux 9. Flexible. This leaves us having to have deprecated TLS versions enabled on our email infrastructure to support Veeam Hi Andre Thanks for the question. Can I self-study online in place of a class and then take just the exam? To qualify to take a Veeam certification exam, you must attend the pre-requisite class delivered by a Veeam Authorized Education Center (VMAEC) or complete the on-demand self-paced Quick Start Automated Veeam Agent for Microsoft Windows Log Collection If the Windows machines where Veeam Agent for Microsoft Windows is installed has an internet connection: Open an Administrative PowerShell console. As an API-first approach, encrypted backups and full- and file-level restores ensure resilient protection that’s easy and cost-optimized, which frees up time and resources for strategic IT priorities. You can also search for information or ask about your issue by posting to Veeam Vault R&D Forums. Karriere. Regnor VeeaMVP Posts: 1026 Liked: 322 times Joined: Mon Jan 31, 2011 11:17 am Full Name: Max. I have the backups of our old Exchange 2010 server from 2019/2020. 0 (optional) (up to 8. Sencilla. 4, and Ubuntu 24. To submit a support case: Double-click the Veeam Agent for Microsoft Windows icon in the system tray, or right-click the Veeam Agent for Microsoft Windows icon in the system tray and select Control Panel. 04 Linux distributions support. Gostev Chief Product Officer Posts: 32090 Liked: 7515 times Joined: Sun Jan 01, 2006 1:01 am Veeam offers two deployments options for backing up Microsoft Entra ID. On the Veeam Service Provider Console server, create a new folder named “Template” for the custom email in this directory: C:\Program Files\Veeam\Availability Console\ApplicationServer\ Save the Welcome email template (WelcomeEmail. Support Portal will experience intermittent performance issues between February 28, 10:30PM PST and March 1, 4:30AM PST Case Management Portal will be unavailable between March 1, 2:00AM PST to March 1, 2:00PM PST. Downloads An email with a verification code was just sent to . " BACK TO KB LIST. xslt) file and place it in that “Template” folder. Specify a CAS server and target folder . If you have a perpetual license installed and your support contract is expired, Veeam Backup Enterprise Manager adds the SUPPORT EXPIRED prefix to the subject of all its email messages. com -> talk to Veeam Community discussions and solutions for: Change of email address in support portal of Veeam Search. Bitte geben Sie den Namen, die E-Mail-Adresse oder die Telefonnummer Ihres bevorzugten Händlers ein. Click a row to expand and view release notes. My current information is, that Basic Authentication will be disabled, except for SMTP. For more information on ServiceNow alarm server settings, see section Configuring Alarm Notifications. 5, Ubuntu RM - Support Home Page in the new Portal style. com for help with your issue. 13. Unlimited hosts and VMs. What training and support does Veeam offer for its data management solutions? Veeam offers comprehensive training programs, webinars, an expansive partner ecosystem, and a dedicated support team to help users effectively implement Your region’s support email address can be found in the “Support” section below. Un support par e-mail Veeam® is committed to ensuring its products protect customers from potential risks. Email Notifications: OAuth 2. I think it would would be possible to backup a shared mailbox, export Get premium & enterprise Veeam support for free and talk to StoneFly's Veeam engineers on the same day. Any idea? Veeam Support Case ID: 05021342. 0 | 8. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Choisissez le type de ticket : Support technique produits — pour les problèmes de dépannage ou toute question technique relative aux produits Veeam. Veeam Product Licensing KB ID: 1191: Published: 2011-08-25 Last Modified: Verify your email to continue your product download. You can specify custom notification settings for a specific Veeam Agent backup job. A test email will be sent to the specified email address. Visit our library of articles to find answers to your questions and to help you fix issues. Top. 1: 2025-03-04: What’s New. g. Note: This change will affect the VSS Preparation Timeout for all jobs managed by the Veeam Backup Server. If you don't hear from us within 1 business day, please send us a note at [email protected]. 2 Verify your email to continue your product download. Before leaving, I sent an email to the address below For further assistance, please contact vmce@veeam. S’INSCRIRE. This eliminates the risk of losing access and control over your Office 365 data. In the Configure and test email notifications window, select one of the Mail Server options and specify the required settings: Custom SMTP server settings. zip file of diagnostic data to send to Veeam Customer Support: Open the Veeam UI. This article provides information on actions that must be taken to ensure Veeam Backup for Microsoft 365 will continue to function after the Basic Authentication Deprecation in Exchange Online. Hinweis: Sie müssen ein Case Administrator sein, um einen technischen Support Case zu öffnen. Please be sure to include logs from the Veeam Server on the case for Support to review. ; In the SMTP Server DNS Name or IP address field, enter a full DNS name or IP address of the SMTP server that Veeam Community discussions and solutions for: [Feature Request] - Support %VmCount% variable in email Quick links. Community Edition was never intended for "personal use" This license allows for non production use of Veeam Availability Suite in your home lab, Sure enough, about 30 seconds after it taking me to this page, I received my NFR key via email. Thanks Gostev, I've contated support management via email Marco. Weirdly iOS 11. So, is there a way to stop seeing this in my daily backup emails? SUPPORT EXPIRED [Success] Daily Backup (7 VMs) I don't mind if you send occasional emails about this (heck you were doing that where i need to add another email ID in Veeam B&R12 console to send daily notification email, Basic authentication was selected with smtp. This is a question to veeam support : since the upgrade to 9. multiple email notifications. Veeam Backup and Replication delivers secure and powerful data protection for all workloads, on-premises and in the cloud, ensuring seamless backup and instant recovery. Currently it appears the agent will only send an email notification to the email that you authenticate with to your email server/relay server. 2 of Veeam One yesterday, and then we saw email notifications with the subject line; "SUPPORT IS ABOUT TO EXPIRE Veeam One agent server <system message>" Veeam support have confirmed this and have confirmed that they are working on it, but it is apparently NOT addressed in v11. If you want to use your own web application for email notifications, do the following: Register a new client application in the Microsoft Azure portal for Veeam Backup & Replication to be able to use OAuth 2. I am relatively new to Veeam and I am working on Exchange backups at the moment. Verwenden Sie ein umfassenderes Such-Tool wie search. Free All customers with maintenance agreement in effect, regardless of their program, are entitled to contact support via web or phone 24x7x365 and open a case. under Configuration, Settings, Email I have changed the account to modern and Microsoft and successfully authenticated. Wide range of support across your data estate; Strengthen your security posture; Download Trial. The decision has been made to stop reselling Veeam products as of today. Email address that is associated with your Veeam Account; Support ID of the license that you are expecting to to see in the My Account portal; Name of the company for which the license is associated; More Information License Management Section - Minimum Browser Width. Veeam Backup for Microsoft 365 Community Edition provides FREE backup and recovery of Office 365 Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Teams data. KnB567 Enthusiast Posts: 26 Liked The easiest way to solve the problem is applying to Veeam technical support. To view the Veeam websites that provide product support, click Support on the left and select one of the following options: Click Visit the Help Centre to view the documentation for Veeam Data Cloud for Microsoft 365. Veeam Cloud Connect provides an easy method for customers to securely extend their backup infrastructure to the cloud. Yesterday evening I created a Veeam user and a Veeam Info distribution group in my Exchange server. º 1. Veeam Support Knowledge Base; Massive Alarm Actions configuration (Email notifications, SNMP traps or Run script) in Veeam Monitor BACK TO KB LIST. com of Veeam Backup & Replication If you have any questions about the product functionality, do not submit a support case through the Veeam Customer Support Portal and do not send an email to the Veeam Customer Support directly. #1 Global Leader in Data Resilience . Submit a ticket to contact support regarding licensing, product download and any other questions you might have. For details on alarm notification settings, see section Configuring Alarm Notifications of Though you can add On-Prem Exchange 2016 (to send the emails) to the list of affected systems, and the use of Apple Mail as MUAs that cannot read it. ; Veeam Backup Veeam Support Knowledge Base; BACK TO KB LIST. We do use it for backups, copy of backup jobs to external storage and replication for backups to an off‑site location and it just works. Invia un ticket per contattare il supporto relativamente a licenze, download di prodotto e altre eventuali The license (file) has the email address of the license administrator included, so you/the customer could reset the password of this account. and want to know if there is support for backup of data in the MS Online Archive. Meine Support-Cases; Abmelden Schutz von Microsoft 365-E-Mails, -Dateien und -Websites vor versehentlicher Löschung, Sicherheitsbedrohungen und Lücken in We would like to show you a description here but the site won’t allow us. zip file of diagnostic data to send to Veeam Customer Support, as described in Viewing and Exporting Logs. Abonnieren. New Support for Discovery Search mailboxes was added in Veeam Backup for Microsoft 365 7 P20230704 . EIB-04, Office 211 Dubai, United Arab Emirates Phone: +971 4433 2150 Technical Support Phone: 800 035 703954 . 0 to access Microsoft Azure APIs. I went to open a backup in veeam and I get the message in Veeam Explorer for Microsoft Exchange "This version of Microsoft Exchange is not supported. If the Export Logs window was closed prematurely, the process would continue in the background. If the email address you are attempting to create a Case Administrator role for is not registered with my. so, please provide any contact number or else other way to connect technical suppo Veeam Support Knowledge Base; Veeam Product Licensing BACK TO KB LIST. My initial support contract expired, and I have no interest (at this point anyway) in renewing it. Just been suggested by support to try making a new job with the problematic mailbox in to run a full sync as per above. Veeam Backup & Replication 12. Microsoft 365 server settings. Use a new Windows Server virtual machine and install Veeam Backup & Replication. Something still has to be adjusted ? I can't find anything about this in the instructions To restore a single mailbox, folder or item, do the following: Launch the Restore wizard . North America Canada +1 647 694 0922. Veeam Vault V2 Upgrade: Veeam Vault now automatically upgrades backup repositories to V2, enhancing security and user experience through improved Entra ID authentication. 4, RHEL 9. It would be nice to be able to send notifications to different email addresses. This Customer Support Guide details our support services, contact information and best practices If it’s for a client, I generally log into the my. Durch das Abonnieren stimmen Sie zu, Use this form to contact Veeam software about pricing and products or any other general inquiries related to purchasing Veeam products. Hi, Veeam agent just stop sending mail notifications after successful backup ! It seams to me that the problem started after 6. You can request a quote from any Veeam ProPartner in your region and country or contact Veeam Sales to get more information. La protección de datos moderna n. Verify your email to continue your product download. ; From the main menu, select Support. Bleiben Sie mit uns in Kontakt +49(800)100 0058 08:00 - 17:00 CEST. 1 BACK TO KB LIST. One of them is on v11 and not prepared to upgrade yet. If you want to use SMTP basic authentication, perform the following steps: In the Mail server field, select SMTP server from the list. 2 (build 12. Specify a user account . Starting from version 7, Orchestrator allows you to recover VMs to vCenter Servers O Veeam Ready Program oferece um processo de qualificação e teste de solução para ajudar os integrantes do seu Programa de Parceiro de Aliança a atingir os padrões da Veeam. Enter an email address at which a test notification should be sent. For more information on unstructured data backup, see the Unstructured Data Backup section. Key Updates vSphere Live PatchvSphere Live Patch in Update 3 allows critical bug fixes without needing to reboot or evacuate hosts. In addition, some Parcourez la base de connaissances en ligne du support Veeam pour trouver les réponses aux questions fréquemment posées par les clients et les solutions des problèmes déjà résolus. 2. España. When I check out the License information from Veeam B&R I get the following information: Status: Valid (3286 days until expiration) License type: Full License My Veeam ID and details were associated with my business email address at my former company. To authenticate MFA-enabled user accounts, Veeam Backup for Microsoft Office 365 needs an app password. We use a donotreply@domain. Before you submit a support ticket, make sure that comprehensive information is provided to the Veeam Support Team. Apri una richiesta di assistenza. Veeam paid support has both phone and email based support, whereas Community edition is a best-effort basis, email only support, so you can still raise a case, if it is a bug, they'll appreciate the The reason within the email notification stated as follows "This is Veeam Support with a system generated courtesy notification. E-Mail-Adresse. Download the latest ISO. As we are an IT support company for a lot of smaller businesses, the ability to send a notification to their email address and our monitoring email address if a backup job fails would allow for better support in the event of an issue. Build Number: Release Date: Veeam Data Cloud for Microsoft 365 1. , Veeam Backup & Replication), where automatic license updates and usage reporting are required as part of using Community Veeam Support engineers are only able to assist with the isolation of certificate problems. Note that you can use IPv6 addresses only if IPv6 communication is enabled as Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Portal. Run Veeam製品の安全に関する問題や不正使用の問題について、お心当たりがある場合は、こちらからご連絡ください。 Veeam Ready Programでは、Veeamアライアンス・パートナー・プログラムのメンバーがVeeamの各標準を満たせるよう、ソリューションの認定とテストを実施していま If none of the above steps resolve your issue, then you may open a support call with Veeam. Accolades, ambition, innovation & a Veeamazing 1) The feature to have more than one notification email address for a backup job. Pay. If a Veeam product is already installed with a license, the support ID can be found in the License Information window. We upgraded to 12. Users and Roles: Account Setup and Permissions KB ID: 1853: Product: Veeam Backup & Replication Verify your email to continue your product download. However, while v12 makes it easy to send emails via the now required Modern Authentication for 365, v11 doesn't seem to have an option for it. Note: The Export Logs option in the Help menu of the Veeam ONE Client will only export log files related to the Veeam ONE Client, whereas the method document in this article will collect logs associated with all Veeam ONE components. About us. Attach this file to your support request with the problem description. Host-based backup of Nutanix AHV VMs. Veeam Support-Richtlinie. That is the latest version, it’s just a matter of whether you’re using the free “Community” Support or you’re paying for support. Search. Incorrect verification code. zip file in the log export folder ready to be provided to Veeam Support. Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Support Portal. The updated version of this Veeam Updater component will have been published to the Veeam Repository alongside the release of this announcement. Release History for Veeam Service Provider Console 8. We recommend that you send all log files when submitting a support ticket to ensure that overall and comprehensive information Veeam Support Knowledge Base; Veeam Security Bulletin (September 2024) BACK TO KB LIST. Note, however, that if any problems occur with the script, Veeam Support will recommend upgrading to the latest version of Veeam Backup for Microsoft 365 to resolve the issue. 5 | 10 | 11 Published: 2018-10-22 Last Modified: 2021-03-31 Get weekly article updates Notifications on Support Contract Expiration. Get Veeam Data Platform Essentials to protect and support virtual, physical, and cloud workloads – including NAS Enter email. Massive Alarm Actions configuration (Email notifications, SNMP traps or Run script) in Veeam Monitor Send email notification to admin@company. Please try Support team Learn more. We've sent a verification code to: Verify. " We are in the process of renewing our contract with Veeam currently, but like most corporate activities, this sometimes takes a little longer than we'd like. Veeam Support offre un gruppo globale dedicato di secondo livello di personale di supporto All Veeam products are sold through authorized partners. Más información. Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically. Veeam’s Microsoft 365 backup solutions eliminate the risk of losing access and control over your Office 365 data, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and with support for Entra ID data protection, Here are the general Veeam support renewal guidelines: Veeam product licenses include Production Support 24. Could you please be som kind, and provide me with a link to the documentation on The Recovery email for case contact is a feature within the My Account portal that allows each customer to assign an additional email address which will be CC'd on all emails sent by Veeam Support from a case. Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication Value Name: VssPreparationTimeout Value Type: DWORD (32-Bit) Value Value Data(Default): 900000. Veeam Backup & Replication; Veeam Backup for Kontaktinformationen für Hauptniederlassungen von Veeam in Deutschland und Europa. or send an email to privacy@veeam. x) deployment to the latest Cumulative Patch listed on this page, follow the same steps as upgrading Veeam Backup for Microsoft 365. 1. This also likely leads to faster resolution of issues - both those which result in a Veeam support case, and those where a Veeam support case is avoided. About. Page updated 11/20/2024. 365 Support. Careers. If you require assistance, you can access online help at Veeam Help Center or contact Veeam Customer Support . You should "R&D" going back to a support process that isn't an absolute dumpster fire for us to use. Consulte la guía de usuario de administradores de casos para gestionar su entorno y los casos de partners de soporte si un partner de Veeam necesita abrir casos en su nombre. I'd also really like to see E-mail notification setup be part of the initial setup wizard for B&R, or more prominent in the backup job setup wizard (with a link to setup the SMTP server information directly from the Backup Job wizard); too often folks forget to setup email notifications because the SMTP settings is buried, and when setting up a Le support Veeam fournit un groupe mondial dédié de personnel de support de deuxième niveau travaillant 24x7x365 et spécialisé dans les relations avec les partenaires VCSP et leurs portefeuilles de produits. 8. OAuth 2. I can send you countless articles of why people need to restore Archive data into Primary Mailboxes when on Office365. The time that you start your workday is adjustable (as agreed with your manager). 3 & 9. As part of that commitment, we operate a Vulnerability Disclosure Program (VDP) for all Veeam products and perform extensive internal code audits. For information on Veeam Technical Support For quicker support, please have your valid Support ID, if calling to open a support case. pkelly_sts Veteran Posts: 600 Liked: 66 times Joined: Thu Veeam Support does not assist with upgrades or patching the SQL Instance or Operating System hosting the Veeam Configuration Database. Veeam Product Upgrade Guides KB ID: 4700: Published: 2024-12-19 Last Modified: Verify your email to continue your product download. Hi jcofin13, Regrettably we won't be able to assist with any meaningful troubleshooting over the forums, so please open a Support Case for the issue and allow Veeam Support time to review. Ressourcen und Support. Veeam Community discussions and solutions for: multiple email notifications of Veeam Backup & Replication R&D Forums. You will still be able to use Basic Auth for SMTP after October 2022, if Microsoft doesn't change their plans. Change of email address in support portal. I even use it for my computers at home and found the ease of If you require assistance, you can access online help at Veeam Help Center or contact Veeam Customer Support. Our support expires tomorrow but we have already renewed the support about a month ago. " Veeam does not support Automatic network settings detection for Linux Hosts, Automatic detection only works on windows hosts. Support Get Support Support; Open a Case; Track Your Case; Support Policy Protect Microsoft 365 email, files and sites from accidental deletion, security threats and We would like to show you a description here but the site won’t allow us. When sending a test mail I get the message :Failed to send a test email: Resource could not be discovered. To do so, create the following registry value on the Veeam Backup server: Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\ Value Name: AgentMaxReconnectRetries Value Type: DWORD (32-bit) Value Value Data (Default): 30. Email report for rescan activity is generated automatically based on Veeam B&R global email notification settings. Products. I backup multiple servers of which different employees Veeam Kasten Kubernetes Data Protection Support getting reports of failed backup/exports via email (and presentation) Good day folks, my name is Alessandro and I’m a legacy (and old) system and backup admin who recently started working with K10/Openshift. (Case #05251658) I am having an issue with email notifications being sent upon job completion, in this instance there are two servers both running the same apps and both running a veeam agent backup. 1 (8. com. The test email is sent out fine. Veeam Backup for AWS is included in all three packages of Veeam Data Platform (foundation, advanced, premium). (Use the 3rd radio button and select the Veeam server from the host list in You can configure the support page of the customer portal. To verify the version of a license file, open the license in the Notepad and check the 'Version=' line at the bottom. R&D Forums. To find out how to obtain a license for your version of Veeam Backup & Replication, follow KB1191. S. For now, Veeam needs Basic Authentication to send mails over SMTP. Support for booting Recovery Media in a PXE environment. Bestätigen Sie Ihre E-Mail-Adresse, um den Produkt If you want to use SMTP basic authentication, perform the following steps: In the Mail server field, select SMTP server from the list. Product Update Fails With: Verify your email to continue your product download. Contact Veeam's renewals specialists today! Please specify the name, email or phone number of a preferred reseller. 7 Releases Veeam Data Cloud for Microsoft 365 1. Veeam Support is unable to assist in generating, altering, importing, exporting, or installing SSL certificates. 0 support for nonstandard Azure regions, including the U. Follow this link to track your currently open support cases, review the ones solved before or check KB articles you've saved. With Veeam, businesses gain peace of mind knowing their data is secure, always available, and easily recoverable, empowering organizations to: Minimize downtime Contact Veem's global support team for all your payment needs. The Technical Support contract associated with the VCSP Partner's licenses only entitles the VCSP Partner themself access to Veeam Support. Veeam Agent for Windows 6. , NON_IPM_SUBTREE). Most of the time I end up having to call in to get a working session as support via email consists of "here is an unrelated KB, support will be going dark for 24 hours" The Veeam Support Management will be happy to review all the cases in the last year for you and try to identify possible improvements. Veeam Backup and Replication. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team. 2 Download the Welcome email template file from this article. Kontakt. Simply smart-talking, sales-driving heartfelt innovators: Our values. 337 or 7. The Veeam setup guide clearly states that "Only basic authentication on an SMTP server is supported. mamosorre84 Veeam Agent Backup Job Report. To disable email notifications, clear the Enable email notifications check box in the Settings tab of the Your direct line to Veeam R&D. Veeam Backup for Microsoft 365 only supports backing up public folders located under the IPM_SUBTREE folder. ; Close all Veeam Backup for Microsoft 365 and Veeam Community discussions and solutions for: Mail Notification: Warning, need to re-authorize of Veeam Backup & Replication E-mail address (required) Company (required) Job Title (required) Technical Support Phone: 800 035 703954 VEEAM Software Dubai Internet City PO Box 500753, Bldg. Our partners are fully trained and ready to help you meet your business objectives. Specify restore options . Erstellen Sie einen Support Case, um Unterstützung zu erhalten. An email would be sent out with a success failure or warning. Self-help Knowledge Library. Veeam Backup & Replication. Discovery Search mailboxes are not supported. 0 U3: 12. By default, after you enable and configure global email notification settings in Veeam Backup & Replication, Veeam Backup & Replication sends an email notification after every backup job session completes. Veeam Support Knowledge Base; Support Statement - Exchange Online Basic Authentication Deprecation An email with a verification code was just Tip. No other vendor protects you like Veeam. Cuzco Center 4250, Cuzco You can submit a support case in the Control Panel. . This enables our team to assist in thoroughly investigating the situation. After upgrading Veeam to update 3 I am receiving Protection To stay informed about potential problems, state changes, events, and tasks performed by users in your infrastructure, you can configure Veeam ONE to send email notifications about alarms. Potente. Veeam Backup for Google Cloud delivers native, policy-based protection for reliable recovery from accidental deletion, ransomware and other data loss scenarios. ; In the email field of the Report an issue our company is the Veeam partner company, hence we deployed the veeam backup and replication software, in there having tape library issue, therefore I have raised the case, but i can’t connect to support team directly. As of last week, only License Administrators and designated Case Administrators can open support cases via the Customer Portal. Case Coordonnées de Veeam États-Unis et du siège européen, Département commercial et support technique Contactez le support technique de Veeam en composant le numéro correspondant à votre pays. Very disappointed to read this limitation of Veeam. Veeam Backup for Microsoft 365 v7 and v7a Backup. Email support is provided on a best-effort basis depending on staff availability, but there are no response goals or response guarantees for this service. com, having same symptoms of hanging etc during sending the test email. If the email address isn't available the customer could create an additional account with the same email domain. 5U4 I get daily a status report from all backup To deactivate your Veeam account, raise a support case for the Veeam Licensing Management team. I recently helped a friend set this up to support some legacy scanners that sent scans as PDF's via email but didn't support TLS. 0 U3. Veeam Support is unable to modify or assign the Case Administrator role. Restoring Entire OneDrive; Restoring To connect to the SMTP server, specify the following settings in the Configure and test email notifications window:. Attempting to assign a case administrator with a different email domain than the domain associated with the rental contract owner's account will fail with the following error: This article documents the process for attaching logs and other files to a Veeam support ca, discussing the different methods and demonstrating how to use each. Archive. Best effort support (no SLA guarantee, email only) 24. I managed to track down old emails from who I think is the account manager for this particular client, so I guess I'll now try to get them to The patches below only resolve the vulnerability documented in this article for Veeam Recovery Orchestrator. ; In the SMTP server field, enter a full DNS name, or IPv4 or IPv6 address of the SMTP server that will be used for sending email notifications. Veeam Data Cloud for Microsoft 365 User Guide. If you upload logs via SFTP, remember to send an email on the case to notify the Support staff that you have uploaded a file. ; You can visit Veeam R&D Forums and share your opinion or ask a question. Network. Veeam 在全球多地设有办事处，包括阿根廷、亚美尼亚、澳大利亚、巴西、加拿大、中国、捷克、日本、罗马尼亚和美国，我们遍布全球的专家团队将随时为您效劳。我们能够以十种语言向所有时区的客户提供贴心支持。 If you have any questions or issues with Veeam Explorer for Oracle, you can visit Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal. ; You can visit the Veeam Customer How do I contact Steam Support? Visit https://help. Nutanix AHV [Feature Request] - Support %VmCount% variable in email settings. Helferlein Expert Posts: 111 Liked: 10 times Joined: Tue Nov 21, 2017 7:18 am Had a support case (# 02444162) suggesting I submit a feature request to the forums. Email notifications contain basic information that helps to find the root cause of an issue and resolve it. Blog You can configure it to listen, unencrypted on a local socket on the Veeam server, tell Veeam to use this local socket as the "mail server", and stunnel will create a TLS connection to the mail server. Resources and Support. 1) In Settings - Email we can find the section to enable the notifications: 2) Click on “Enable email notifications” to open the Email Server Settings. Disabling Email Notifications. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason). As others have said I have tenant jobs stuck for over 600 hours that slipped through the net as no failure emails were received. Thanks! VMware Platforms As direct connections to vSphere hosts are not supported, the Orchestrator server must be connected to VMware vCenter Servers. Para obtener soporte más rápido, tenga a mano su ID de soporte válido si llama para Veeam Backup & Replication does not support backup from and restore to AWS Snowball Edge Storage. #1 Leader mondial de la résilience des données . A Veeam disponibiliza esses recursos para obter feedback e validação antecipados por meio dos testes de campo em diferentes ambientes. You can unsubscribe at any time. AlexHeylin Veteran Posts: 563 Liked: 173 times I only needed Veeam support a handful of times over the past 2 years. Your enterprise environment is complex and ever evolving. Remarque: Vous devez être administrateur de cas pour ouvrir un cas de support technique. StoneFly Technical Support; 510-265-1616; By submitting this request you Starting in Veeam Service Provider Console 8, it is now possible for Service Providers to create a support case from within the Veeam Service Provider Console console. 0 Patch 4. To check if the public folder is located under the IPM_SUBTREE folder, run the following cmdlet and specify Hello everyone, I recently discover what we could do with powershell, and I was wondering if anyone use powershell to manage their backups. Enter email. steampowered. My name is Max, I will be assisting you with this case. Veeam partners with a network of cloud and managed service providers in 180+ countries to deliver integrated off-site backup and DR options to customers. Microsoft Windows 11 and Microsoft Windows 10 21H2 support as guest OS, Hyper-V hosts (as a target for Instant Recovery and SureBackup), for installation of Veeam Backup & Replication components, and for agent-based backup with Veeam Agent for Microsoft Windows 5. Veeam Support Knowledge Base; Users and Roles: Account Setup and Permissions BACK TO KB LIST. They also have Veeam email several people when there are warnings or errors on jobs. Téléchargements Contactez-nous Fermer. Details. net and support@company. When registering the application, it is recommended to use a dedicated service account with granular SendMail So I am using Veeam B&R 7. Below are links to each product's user guide page detailing how to view licensing information. Note that you can use IPv6 addresses only if IPv6 communication is enabled as Soumettez un ticket d’assistance en ligne ou accédez à un numéro de téléphone pour contacter le support Veeam dans votre pays. Gostev wrote:For all paid customers with active maintenance agreements – we have made a change for better identity management around interactions with our Customer Support that is very important to be aware of. Canada (French) Adresse e-mail. Resource Veeam Community discussions and solutions for: v12 Health Check Email Notifications for Failures Not Sending of Veeam Backup & Replication Is this a confirmed regression at this point? What should I say to my support contact for my case? Top. When configuring a failover plan for a Linux host please configure the following manually. That will help me to request information and see why there is a difference. Too late for this MSP, though. Veeam Data Cloud for Microsoft Entra ID is a SaaS backup solution providing If you have any questions or want to share your feedback about Veeam Agent for IBM AIX, you can use one of the following options:. Contactez-nous Download 30-day trials for any Veeam product, including offerings for individual features, small businesses, service providers, and FREE community editions. 1 Verify your email to continue your product download. ; Demande d’ordre général — pour tout commentaire ou toute If this "business email" requirement was specific to specific 'business products' it would be more understandable, but it is applies to all Veeam support and R&D forums--which affects the Veeam Agent products and NFR--both of which are explicitly directed to personal use. Visit us. Veeam Support Knowledge Base; Product Update Fails With: "This installation cannot be updated automatically. No long response times, no delays, and no queues. veeam. Click Send Test Email. Below are links to documentation for Email Notification configuration, and addtional configuration advice. Advanced job settings: you can now adjust the job compression level and block size and configure BitLooker options to meet your needs. 1 Automatic emails for newly created sub-tenants can now be adjusted to remove the user password. Page updated 3/14/2025. Return to “Veeam Backup & Replication” Tape Backup jobs and other tape related tasks in Veeam Backup & Replication may fail for up to 15-30 minutes after a new uninitialized LTO-9 tape is loaded into the Tape Drive. We are currently using Veeam Backup & Replication 7. Veeam Backup & Replication does not support backup from and restore to Veeam Data Cloud Vault. EMPRESA. Especially when you want to gain back the Office365 license and convert the mailbox to shared (which doesn't support archives). 0 | 9. Example. Renewals. Veeam Support; Supporto di Veeam Data Cloud (in precedenza Cirrus) Supporto per Veeam I clienti di Veeam Data Platform e dei prodotti correlati possono ottenere supporto tramite i seguenti strumenti. com with their credentials to open the case under them. My guess is that something is wrong in the advanced SMTP options (maybe SSL, maybe name-mismatch, maybe password, maybe multi factor authentication enabled). The Support ID can be located in the following places: In the Veeam application. Thank you. Comprehensive data protection for all workloads. Free, full functionality for 30 days Verify your email to continue your Veeam Community discussions and solutions for: SMTP notification doesn't send email of Veeam Backup & Replication The script below was created by Veeam and is provided as a courtesy. Newsroom. 0. Implementation Step 2 - Veeam Backup & Replication. 334) Note: Technically, Veeam Backup & Replication 12. Last visit was: Wed Apr 02, 2025 9:46 pm. You can configure Enterprise Manager to remove the prefix. Didn't receive the code? Resources and Support. Government, China, and Germany, is now available for email notifications. Weltweit führend bei Datenresilienz . This change aligns with other Veeam products (e. 349 update but I am not sure. 7. 00 AM after you enable the Global Email Notification Settings. ; Click Technical Support. The truth should be in the logs, but as far as I see logs are missing in the support case (once guessing does not solve it, support will probably ask also ask you for logs). Veeam Software France SARL - 12ème étage Tour Winterthur 102 terrasse Boieldieu Paris-La Défense, 92085 电话: +33 (805) 080 476 客服热线: +33 1 70 61 83 74 If the customer doesn't know his Veeam account, then just check which email address is included in the license file. To enable this, create the following registry value on the Veeam Backup Server: Key Location: HKLM\SOFTWARE\Veeam\Veeam Backup and Replication\ Backup and restore VMware and Hyper-V virtual machines with Veeam Backup & Replication Community Edition. See how Belinda Jurisic, Vice President of Channel Management and Strategy, has experienced this at Veeam. Guide for Service Providers Comparing Outlook Emails with Production; Restoring Microsoft OneDrive Data. The maximum version for this table is always the most recent version of Veeam Backup & Replication. I set the VBR global configuration to send From the Veeam user and to the Veeam Info distribution group. Premier level of support can be included for an additional charge for large enterprise customers. Einen Supportcase öffnen. To raise P1 issues Now the emails back and forth are annoying as any clarification needs several back and forth emails before your issue can even begin to be worked on. Help Center. In the current version of Veeam the only implemented email notification is the notification on File Hinweise von Veeam für Kunden, die vom Content-Update von CrowdStrike betroffen sind Veeam Help Center (Technische Dokumentation) Bleiben Sie mit uns in Kontakt +49(800)100 0058 08:00 - 17:00 CEST. Veeam Support Knowledge Base; Release Information for Veeam Backup & Replication 12. This may be increased as needed. Veeam ONE Support is the default value, Additionally, the connection is checked when each Server Settings item (Mail Server Settings, Email Notifications and so on) changes. I opened a support ticket as well Case # 02693856. Please try again. Contacts. This causes major issues with Mac Mail and is not compatible. net email addresses: Veeam Community discussions and solutions for: Restore email notification doesn't work of Veeam Backup & Replication. Licences — pour les questions relatives aux licences du logiciel. Sign up for free and contact us today. Send feedback. 4, Rocky 9. Email Notifications. Notification is configured with SMTP server on port 587 with SSL/TLS and - what is most peculiar - it works when I press "Test Now" button, but after backup there is no message. 2 (included in P20211211). Also, if you need to open cases on behalf of your client, you can request permission to do so by logging into I've just had a chat with support team. gbtiu sse hacdmk qtkqjv vdcospql xwc mskl vxngyb oykrpe afnr arpmxd dims wxios tubgbxrm obvpny \